Practice with 1z0-1003-22 Dumps for Oracle Field Service Cloud Service Certified Exam Questions & Answer [Q17-Q35]

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Practice with 1z0-1003-22 Dumps for Oracle Field Service Cloud Service Certified Exam Questions & Answer

REAL 1z0-1003-22 Exam Questions With 100% Refund Guarantee

QUESTION 17
Your company has three different levels of “VIP” customers – Gold, Silver, and Bronze On an Activity Details record, there is a read-only “VIP Status” property where one of these options will be selected.
Any Gold VIP customers should be offered a free three-month streaming VoD service trial as a token of appreciation.
If they accept, a record of that must be maintained. A “VoD Service Trial” Integer check box property has been created.
What must you do in order to ensure that the check box is visible only in the Activity Details screen for Gold VIP member?

Create a Filter to only show the VoD Service Trial Property if “Gold” appears on the Activity Details page.

Set a condition within the VoD Service Trial property to limit visibility.

Use a regular expression to limit valid entries to “Gold” only.

Add the VoD Service Trial property with a conditional Visibility to the Activity Details screen.

QUESTION 18
A customer is requesting to connect to a 3rd-party webpage via OFSC Mobility.
They need to send some parameters to this webpage as part of the call.
Which configuration is correct when you create the Action Link to support this request?

Mark the Action Link as “Is plugin”, select the Type as “HTML5 application”, enter the URL and enter the parameters to be sent within the “POST data” section.

Mark the Action Link as “Is plugin”, select the Type as “HTML5 application”, enter the URL and select Main Menu items.

Do not mark the Action Link as “Is plugin”, select the Type as “HTML5 application”, enter the URL and select “Use Plugin API”.

Mark the Action Link as “Is plugin”, select the Type as “Native application”, enter the URL, enter the parameters within the “POST data” section and select the “Disable the action link in offline option

QUESTION 19
Which statement is correct regarding Time Slots?

is a configured interval that defines when an activity has to be started

is an interval that defines when an activity has to be started; automatically assigned by the OFSC Routing Engine

is the time window promised to the customer within which an activity must be finished; automatically assigned by the OFSC Routing Engine

is the time window promised to the customer within which an activity must be finished automatically assigned by the OFSC Routing Engine

QUESTION 20
Your customer has received some complaints about certain resources, and that information has been recorded within their CRM system.
They want to pass this information along when activities are booked and sent to OFSC, so that it can be used as a routing constraint for any of their customer-facing Activity Types.
Which standard Activity Type features must be enabled to support this requirement?

“Allow creation in buckets” and “Allow move between resources”

“Allow to create from incoming interface” and “Support of preferred resources”

“Allow to create from incoming interface” and “Allow move between resources”

“Allow Mass Activities” and “Support of preferred resources”

QUESTION 21
While most field resources for a particular company should see the countdown that displays the estimated time remaining for an activity in Oracle Field Service Cloud (OFSC), their ‘contractor resources’ that only perform periodica work should NOT see it.
Which configuration supports the requirement to hide the countdown timer for those ‘contractor resources’ that do NOT need to see it when they are working on their assigned activities?

Assign the ‘contractor resources’ to a Resource Type where the ‘Display the remaining activity time’ feature is disabled.

Assign the ‘contractor resources’ to a User Type where the ‘Display the remaining activity time’ feature is disabled.

Set the visibility condition for the Activity Timer context to ‘show* for the User Types that need it, but exclude the ones assigned to the ‘contractor resources’.

Set the visibility condition for the Activity Timer context to ‘hidden’ for the ‘contractor resources’ assigned User Type.

QUESTION 22
Which option enables a user to enter a value of their choice when creating a filter for use within the OFSC management views?

Ensure that the assigned User Type has read/write access to the Filters configuration screen.

Ensure that the filter is listed in the Restrictions and Filters section of the assigned User Type.

Select the “Dynamic” option when specifying the filter conditions.

Deselect the “Dynamic” option when specifying the filter conditions.

QUESTION 23
Your customer wants to configure an inner step message (“B”) to send an email if a previous message (“A ) has Failed.
Which statement explains how this can be supported?

In the Message Scenario screen’s Blocking Conditions tab of message B, add a condition that blocks the message when the message A’s status is NOT IN failed.

In the Message Scenario screen’s Next Steps tab of message A, add message B as the Next Message Step with the final status “Failed”.

In the Message Scenario screen’s Next Steps tab of message B, add message A as the Next Message Step with the final status Failed”.

In the Message Scenario screen’s Blocking Conditions tab of message B, add a condition that blocks the message when the message A’s status is NOT IN sent.

QUESTION 24
A company has lunch activities that fall within an 11:15 AM to 12:45 PM time slot.
They also often have late morning jobs that are 2-hours long in duration and are scheduled around 11 AM. They do not want the scheduled lunch activities to block these late morning jobs from being routed.
What setting in the route plan is required to meet this requirement?

Create a “Lunch” activity filter for activities in existing routes and set the “Assigning activities which are about to be late” to “Do not assign activities if mobile resource is unlikely to arrive 120 > minutes before end of time slot”.

Create a “Lunch” activity filter for activities in existing routes and set the “Assigning activities which are about to be late” to “Do not assign overdue activities and leave them in the bucket”

Create a “Lunch” activity filter for activities in the routing bucket that should be assigned and set the “Assigning activities which are about to be late” to “Do not assign overdue activities and leave them in the bucket”.

Create a “Lunch” activity filter for activities in existing routes and set the “Assigning activities which are about to be late” to “Do not assign activities with more than 120 minutes overdue

QUESTION 25
Your customer has a group of technicians who are working in the following rotating shifts:
– Two consecutive weeks: Monday through Friday from 8 AM to 5 PM
– Next two consecutive weeks: Monday through Friday from 9 AM to 6 PM and also Saturday from 11 AM to 1 PM
– During the Monday through Friday shifts, lunch is every day at 1 PM.
Which configuration supports this rotating shift requirement?

Create one work schedule with three shifts. Two of those shifts must include a repeating activity for lunch.

Create a work schedule with three shifts. Each shift must include a repeating activity for lunch.

Create one shift with two “working time” calendars and include a repeating activity for lunch.

Create one shift with two work schedules. Each work schedule must include a repeating act for lunch.

Create a work schedule with two shifts. Each of those shifts must include a repeating activity for lunch.

QUESTION 26
Your customer noticed a message that sometimes appears when they are moving activities between resources. The message reads “Soft skill mismatch” and the customer wants it changed to read “Resource does not meet Preferable work skill level”.
Which option fulfills that requirement?

From the Glossary, update the wording for the “Soft skill mismatch’ entry within the “Move Activity Result’ category.

From My Display, enable “Show Placeholder IDs’, then turn the Glossary Editor on. When the original message appears when moving an activity, click the ID of the message and modify it to the new terminology.

From the Glossary, update the wording for the “Soft skill mismatch’ entry within the “Move Activity to Resource Alert’ category.

From the Glossary, update the wording for the “Soft skill mismatch’ entry within the “Activity Warning’ category.

QUESTION 27
A scheduler has created center-points for the technicians located in a regional office.
The requirement is for these technicians to predominantly stay strictly within the 5-mile radius when receiving Job assignments.
Which configuration puts the most restrictions on the radius for the technicians?

Home zone radius = 5 miles with overstep weight 4

Home zone radius = 5 miles with overstep weight 9999

Home zone radius = 5 miles with overstep weight 2000

Home zone radius = 5 miles with overstep weight 600

QUESTION 28
A field technician has been assigned a scheduled, but not-ordered activity that they need to perform later in q given day.
Their company has a policy that requires their technicians to perform some advance testing as an administrative task prior to beginning work on these types of activities.
Which option enables them to account for their time performing these tasks?

Create a ‘start-after’ link template between the preliminary work and the scheduled work.

Select the ‘Prework’ action from within the activity record in Oracle Field Service Cloud (OFSC).

Add a new ‘Prework’ custom property to the ‘Edit/View activity’ context in Oracle Field Service Cloud (OFSC).

Create a ‘start-before’ link template between the preliminary work and the scheduled work.

QUESTION 29
A company has a policy in which all of their technicians’ working days will begin once they arrive at their first jobs, and end at the office depot after their last jobs.
Resource ‘start’ locations are set to their home addresses and ‘end’ locations are set to the office depot address.
What Resource Type settings ensure that routing will support this requirement?

‘Working Time does not include the Travel Time to the first activity’ and ‘Working Time does not include the Travel Time from the last activity to the Resources End Location1 are selected.

‘Working Time includes the Travel Time to the first activity’ and ‘Working Time does not include the Travel Time from the last activity to the Resources End Location’ are selected.

‘Working Time does not include the Travel Time to the first activity’ and ‘Working Time includes the Travel Time from the last activity to the Resources End Location’ are selected.

‘Working Time includes the Travel Time to the first activity’ and ‘Working Time includes the Travel Time from the last activity to the Resources End Location’ are selected.

QUESTION 30
Which two statements are true regarding filter functionality within OFSC?

Filters can be created where only certain User Types can see and interact with them.

Filters can be used in conjunction with activities, resources, and inventory.

If an activity filter has two conditions, then an activity must meet at least one of the conditions in order to be filtered.

After a filter has been created and saved, you cannot change the entity to which it is associated.

QUESTION 31
A utility company sees several ‘New Connect’ activities being added to the routing bucket throughout the day.
They want ‘Meter Read’ activities to potentially be removed from the technician’s route so that the ‘New Connect’ activities can be assigned if the technician qualifies for the activity.
They enabled reoptimization in their routing plan and created a reoptimization filter targeting the ‘Meter Read’ activities.
What additional settings are required in the routing plan to meet the desired behavior?

Set the reoptimization goal to “Reduce Overdue”. Then, using routing filters, set the cost of not assigning ‘Meter Read activities in existing routes to ‘High’, and the cost of not assigning ‘New Connect’ activities in the routing bucket to ‘Normal’.

Set the reoptimization goal to ‘Assign high priority activities’. Then, using routing filters, set the cost of not assigning ‘Meter Read activities in existing routes to ‘High’, and the cost of not assigning ‘New Connect’ activities in the routing bucket to ‘Low’.

Set the reoptimization goal to ‘Assign high priority activities’. Then, using routing filters, set the cost of not assigning ‘Meter Read activities in existing routes to ‘Low’, and the cost of not assigning ‘New Connect’ activities in the routing bucket to ‘High’.

Set the reoptimization goal to ‘Assign high priority activities’. Then, using routing filters, set the cost of not assigning ‘Meter Read activities in existing routes to ‘Highest’, and the cost of not assigning ‘New Connect’ activities in the routing bucket to ‘Normal’.

QUESTION 32
Identify three examples of how filters are utilized within Oracle Field Service Cloud.

Define activity and/or resource assignment preferences within Routing Plans.

Display only certain users within the Users screen.

Restrict the number of activities that appear on resources’ routes.

Display only certain resources within the Daily view.

Display only certain activities or resources within the List View.

QUESTION 33
Your customer identified that their current capacity indicators for major and critical capacity levels need to be modified.
Which step must you take to solve this issue?

Go to Configuration > Business Rules and modify the Capacity intervals.

Go to Configuration and add a new Capacity Category.

Go to Configuration > Capacity Categories and add or edit time slots.

Go to Configuration > Display and modify the “Quota Settings”.

QUESTION 34
A customer wants to change the information that displays in the Collaboration window when an activity is dragged into it.
What needs to be modified to ensure that the preferred activity properties appear?

the ‘Identify activity by’ context

the ‘Activities’ context

the ‘Activity hint’ context

the ‘Activity details in chat’ context

QUESTION 35
Which two statements are correct regarding the characteristics of an SLA window?

An SLA window indicates when an activity should be completed.

An SLA window indicates how long an activity should take to complete.

An SLA window indicates that there is enough time available within it to perform an activity.

An SLA window indicates when an activity should start.

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Practice with 1z0-1003-22 Dumps for Oracle Field Service Cloud Service Certified Exam Questions & Answer [Q17-Q35]

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