NEW QUESTION 37
You are working oncomplete service delivery transformation for your customer to streamline the contact center training program. As a cost cutting measure, your customer wants the new customer service representatives to be ready to start work within 5 days instead of 30 days. The customer is also particular that the quality of service delivery should not be compromised.
What are the two options that you would suggest to streamline this contact center training program?

NEW QUESTION 38
Your customer would like to send a communication about a product that is applicable only to its user base in the USA.
Which three actions should you perform?

NEW QUESTION 39
Which Oracle Service Cloud capability can assign chats based on language and product skills?

NEW QUESTION 40
You want to ensure that some specific content in messages can be hidden for seme messages. What would you use to meet this requirement?

NEW QUESTION 41
Which three events are available with theJavaScript API?

NEW QUESTION 42
In which two scenarios would you use multiple interfaces?

NEW QUESTION 43
How many rows can be returned by a tabular query?

NEW QUESTION 44
How can you set a preference that is local to your machine?

NEW QUESTION 45
Which four view modes are available in the Report Editor?

NEW QUESTION 46
Which three requirements can be implemented by using workspace rules?

NEW QUESTION 47
Which statement correctly differentiates between a bulk operation and a batch operation?

NEW QUESTION 48
Your customer has asked you to create a report that will need to be sent to the executive management. None of the recipients of this report has access to the system, and the same monthly report needs to be delivered toall recipients. The management team changes frequently, and your customer does not want to alter the report schedule after configuration.
Which two steps must be taken after creating the report?

NEW QUESTION 49
How can you enable add-ins to run locally without uploading it to theserver?

NEW QUESTION 50
A company wantsto include the company logo and contact details in its outbound email communications.
Where should this be configured?

NEW QUESTION 51
Which three features can be configured in advanced routing?

NEW QUESTION 52
Your customer has asked you to create a report that shows all the incident should show the following columns:
1. The number of incidents opened in the past month
2. The numberof incidents opened in the past week
3. The number of incidents opened in the past day
Which two functions are needed in the expressions to create the three columns?