2023 1z0-1064-22 Premium Files Test pdf – Free Dumps Collection [Q33-Q47]

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Oracle 1z0-1064-22 Exam Syllabus Topics:

Topic	Details
Topic 1	Create and Configure a DCS Application Advanced Configuration, Integration and Analytics
Topic 2	Describe common SR processing activities Identify mechanisms of B2B Service customization
Topic 3	Perform Email set up a-ctivities (inbound setup, outbound setup, templates) Describe DCS architecture components (themes, templates, pages)
Topic 4	Explain B2B service integration architecture and mechanisms Describe the B2B Service security model
Topic 5	Describe Analytics concepts (infolets, subject areas, queries) Identify KM enablement activities (products categories, security, features)
Topic 6	Service Request (SR) Management Set up SR creation and handling

Q33. What three things should you do once you have established a global default coverage?

Create an ESS job to Monitor Service Request Milestones.

Create an ESS job to Aggregate Service Requests.

Use Application Composer to configure warning emails about milestone compliance events.

Use Application Composer to include milestones on the Service Request Layout if desired.

Q34. Which two actions can you take when using Application Composer to create a new Trouble Ticket object?

You can create a field rule or a field trigger on a field of the Trouble Ticket object but not both on the same field.

You can create a trigger on the Trouble Ticket object using the Upon Import Into Database trigger event to update the custom “OpenTroubleTickets” of the Account object.

You can set a field rule to validate that the Priority field of the Trouble Ticket object is between 1 and 5

You can set an object rule to validate that a Trouble Ticket of Priority 1 cannot be saved without being assigned to a staff member.

Q35. Which four actions does the REST API for Service Requests (SRs) allow?

Update SR milestone

Create SR

Update SR assignee

Delete SR by SR number

Delete SR by SR title

Q36. What is the main function of the Data Security Policies?

defines the data a particular user can see and/or modify

defines the views the application can access

defines the privileges and roles a particular user can have

defines the views or functionalities the user can access

defines the actions a particular user can do

Q37. Milestones are not getting applied to service requests in the customer environment.
Identify three causes.

The scheduled process has not been set up.

The Starts When criteria of the milestones is not True.

No default coverages are set up.

Entitlement rules are not valid for the service request.

Q38. Which three subobject functions are included in the REST API for Service Requests (SRs)?

Update SR reference

Update resource manager

Delete activity

Update resource member

Delete message

Q39. You have just created a new Digital Customer Service (DCS) application and now you need to add a user-registration option.
Which three steps should you perform to configure user self-registration in your DCS application?

Configure the self-registrations to restrict registration to only existing Contacts.

Configure your self-registrations so that they are automatically approved.

Enable the self-registration steps in the “Manage Digital Customer Service Registration Profile Options” task.

Disable the anonymous access option in your DCS application.

Q40. Your client has already established a product catalog of sales products and now wants to include service products to categorize service requests. You suggest the creation of a new catalog.
What are two advantages of creating a new service catalog instead of using an existing one?

requires less work and effort

allows use of a simpler hierarchy

allows the display of a product hierarchy specifically for service purposes

allows you to use the same product hierarchy as sales

Q41. If you want to disable the ability to delete activities for all users, what action should you perform?

Remove the “delete activities” button from all pages used by the users who have this access.

Remove the “delete activities” role from all the users who have this role.

Remove the “delete activities” privilege from all the roles for users who have this access.

Remove the users of the roles who have the “delete activities” access.

Q42. You have enabled email acknowledgement and have created a corresponding template. The acknowledgement e-mail is sent, but there is some standard text appended to the email that is not part of the template:
Standard text appended:
“Your request has been received and is being reviewed by our support staff. The reference number for your service request is: SR0000003006. (SVC-5295081) Thank you for your patience. If you would like to communicate further about the service request, you can reply to this email and send it to the email address: [email protected]. {# #SR0000003056# #}” Which statement is true?

You can completely eliminate the standard text appended by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.

You have to edit the e-mail template and add HTML code to customize the standard text section.

You can eliminate part of the standard message, but cannot remove the User Details section, by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.

You cannot completely remove the appended message text but you can edit the appended text by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.

Q43. Your client needs to associate a product item to a product group but cannot make the association. What should you check to identify the cause?

Validate that the product item is active and published.

Verify that Eligible for Service is selected on the product item.

Verify that Root Catalog is selected on the product groups.

Validate that Allow Duplicate is selected on the product item.

Q44. Which three types of data are included in the interaction associated with a normal call flow?

Start time of the call

Agent name

Service Request create date

Contact name

Channel

Q45. Identify two correct options about Application Composer, as the primary web-based tool within Engagement Cloud used to modify standard and custom objects.

It allows edits to dashboard pages.

It requires the use of a sandbox to modify the fields associated with standard and custom objects.

It requires proper permissions to use the tools and additional permissions to edit the desired object.

In includes a preview option for all standard and custom object pages.

Q46. You created two assignment rules for service requests using the Use Score option. For some service requests both rules return a result with the same total points.
What will be the expected result in the assignment of a queue for these service requests?

An error will occur; no queue is assigned to the service request.

The queue defined in the first evaluated rule is always assigned to the service request.

The queue defined by default is the one assigned to the service request.

The service request assignment will be unpredictable.

Q47. Your customer noticed that all incoming messages containing MIME attachments that are either text or HTML are not being received.
What is the problem?

An administrator needs to set the profile option SVC_EMAIL_PROCESS_UNKNOWN_CUST to Y and schedule the process.

The configured frequency to retrieve emails is too long.

Incoming messages have a custom filter.

Incorrect configuration of the inbound profile option: SVC_INBOUND_EMAIL_MAX_ATTACH_SIZE.

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