Q69. What should be emphasized when designing solutions? (Choose three.)

Q70. Regarding Account Teams, what is the purpose of marking a role as ‘unique’?

Q71. What are available matching criteria for case assignment in Customer Service Management?
Choose 3 answers

Q72. If only one user reports a content for moderation, the content will be hidden.

Q73. Which of the following are correct for parent/child synchronization? (Choose two.)

Q74. Matching rules enhance assignment capability by ____________________.

Q75. Articles can provide the following: (Choose three.)

Q76. Special handling notes property: Width of the Special Handling Notes pop-up window in pixels, default 500 px.
Options are :

Q77. Which feature enables employees to request support for themselves and for external customers?

Q78. Which of the following is a condition for matching rules?

Q79. From what places in SN can an agent create a case? (Choose three.)

Q80. The ServiceNow add-in for Microsoft Outlook enables you to manage workflows such as creating and updating contacts and cases from within Microsoft Outlook. How could this feature positively affect customer experience?

Q81. What is required to enable the Follow the sun field on the Customer Service Case form?

Q82. When are child cases updated from the parent case?

Q83. Which of the following is a required field in the Resolution Information tad in order to close a case?

Q84. Which of the following roles have permission to create a relationship between a contact and an account?
(Choose two.)