Q33. What three things should you do once you have established a global default coverage?

Q34. Which two actions can you take when using Application Composer to create a new Trouble Ticket object?

Q35. Which four actions does the REST API for Service Requests (SRs) allow?

Q36. What is the main function of the Data Security Policies?

Q37. Milestones are not getting applied to service requests in the customer environment.
Identify three causes.

Q38. Which three subobject functions are included in the REST API for Service Requests (SRs)?

Q39. You have just created a new Digital Customer Service (DCS) application and now you need to add a user-registration option.
Which three steps should you perform to configure user self-registration in your DCS application?

Q40. Your client has already established a product catalog of sales products and now wants to include service products to categorize service requests. You suggest the creation of a new catalog.
What are two advantages of creating a new service catalog instead of using an existing one?

Q41. If you want to disable the ability to delete activities for all users, what action should you perform?

Q42. You have enabled email acknowledgement and have created a corresponding template. The acknowledgement e-mail is sent, but there is some standard text appended to the email that is not part of the template:
Standard text appended:
“Your request has been received and is being reviewed by our support staff. The reference number for your service request is: SR0000003006. (SVC-5295081) Thank you for your patience. If you would like to communicate further about the service request, you can reply to this email and send it to the email address: [email protected]. {# #SR0000003056# #}” Which statement is true?

Q43. Your client needs to associate a product item to a product group but cannot make the association. What should you check to identify the cause?

Q44. Which three types of data are included in the interaction associated with a normal call flow?

Q45. Identify two correct options about Application Composer, as the primary web-based tool within Engagement Cloud used to modify standard and custom objects.

Q46. You created two assignment rules for service requests using the Use Score option. For some service requests both rules return a result with the same total points.
What will be the expected result in the assignment of a queue for these service requests?

Q47. Your customer noticed that all incoming messages containing MIME attachments that are either text or HTML are not being received.
What is the problem?