Q33. Contextual Search framework is used for providing Knowledge search results in which of these scenarios?

Q34. Which social media channels are NOT available out-of-box?

Q35. The available case types are: (Choose two.)

Q36. Contextual Search framework is used for providing Knowledge search results in which of these scenarios?

Q37. The ServiceNow Communities feature is only available for customers with ServiceNow Customer Services Management licenses.

Q38. Cost Information on cases is available as part of the Performance Analytics Content Pack for Customer Service.

Q39. What are the Forum User Types? (Choose three.)

Q40. Information about a customer’s service contract is found in Knowledge.

Q41. Information about a customer’s service contract is found in Knowledge.

Q42. What one of the following is optional when creating a Catalog workflow?

Q43. What is the equivalent of NOT selecting any group, when configuring multiple active configurations of OpenFrame?

Q44. What is the purpose of a Catalog Item variable?

Q45. Cost Information on cases is available as part of the Performance Analytics Content Pack for Customer Service.

Q46. What do blue circles in the timeline of a case form represent?

Q47. What is required to enable the Follow the sun field on the Customer Service Case form?

Q48. How many active OpenFrame configurations can you have on an instance?

Q49. If only one user reports a content for moderation, the content will be hidden.

Q50. From what places in SN can an agent create a case? (Choose three.)

Q51. Information in the Case Field ‘Contact’ is copied to which Incident Field?