Oct-2023 FREE SAP C_C4H510_21 PRACTICE QUESTIONS AND ANSWERS UPDATES [Q44-Q61]

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Oct-2023 FREE SAP C_C4H510_21 PRACTICE QUESTIONS AND ANSWERS UPDATES

DEMO FREE BEFORE YOU BUY C_C4H510_21 DUMPS

SAP C_C4H510_21 is a certification exam that validates the candidate’s knowledge and skills in the SAP Service Cloud solution. C_C4H510_21 exam is designed to test the candidate’s ability to implement and configure SAP Service Cloud solutions, as well as their knowledge of the solution’s features and functionalities.

SAP C_C4H510_21 certification exam is a great way for professionals to demonstrate their expertise in SAP Service Cloud. Certified Application Associate – SAP Service Cloud 2111 certification is designed to test candidates’ knowledge and skills in a range of areas related to customer service, sales, marketing, and commerce. If you’re interested in pursuing a career in SAP Service Cloud, this certification can help you stand out from the competition and advance your career.

NEW QUESTION 44
Which configuration steps can be used in SAP Service Cloud to send e-mails to a customer? Note: There are 2 correct answers to this question.

Define a template.

Set up an approval process.

Activate Live Activity Configuration.

Create a customer and assign an e-mail address.

NEW QUESTION 45
Which action is a prerequisite to implement registered products? Note: There are 2 correct answers to this question.

Activate Registered Products in Scoping

Create an Installed Base

Create numeric ranges for customers

Create customer records

NEW QUESTION 46
Which of the following statements is correct in the context of scoping and fine-tuning? Note: There are 2 correct answers to this question.

Scoping is the process of matching your individual business requirements to predefined solution capabilities.

Scoping is automatically generated by the system based on your fine-tuning decisions.

The activity list is automatically generated by the system based on your scoping decisions.

Fine-tuning is the process of generating the activity list by answering questions about which business processes will

implemented.

NEW QUESTION 47
Which objects can be used within ticket creation to automatically determine the registered product?

Installed Base

Installation Point

Warranty

Product

NEW QUESTION 48
What is one consequence of scoping the installed base option?

The Measurements feature is activated.

The Registered Product scoping option will be selected automatically.

Warranty management is available in service tickets.

The number of available standard reports is reduced.

NEW QUESTION 49
Which elements can be used to restrict access to views? Note: There are 2 correct answers to this question.

Business roles

Field extensions

Territories

Code list restrictions

NEW QUESTION 50
Because some activities can be carried out in multiple views, which of the following is correct regarding access rights?

If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.

You can decide, per view, if the access rights should override any restrictions you have defined or not.

Unrestricted access rights override any restrictions you have defined.

Restricted access rights override any unrestricted access you have defined.

NEW QUESTION 51
When a customer calls in with a problem with their product, which feature helps the service agent quickly identify the unique product ?

Registered product

Installed base

Service contract

Service warranty

NEW QUESTION 52
Which of the following configuration activities are part of SAP Service Cloud? Note: There are 2 correct answers to this question.

Set up deals

Maintenance plan

Scoping attribute set

Maintenance measurement and readings

NEW QUESTION 53
Which of the following standard objects are supported by the Data Workbench? Note: There are 2 correct answers to this question.

Resource scheduler

Account

Contacts

Warranty

NEW QUESTION 54
Which data element is used to calculate the warranty start?

Number of months

Warranty duration

Service category

Warranty reference date

NEW QUESTION 55
Which of the following actions can you perform to configure access rights? Note: There are 3 correct answers to this question.

Set access restrictions.

Control access on field and action level.

Create service level agreements.

Assign work centers and views.

Maintain the service catalog.

NEW QUESTION 56
What steps must you take to set up SAP Jam as your knowledge base? Note: There are 2 correct answers to this question.

Create knowledge base articles in SAP Service Cloud.

Integrate with MindTouch.

Configure the relevant question in scoping.

Choose the correct SAP Jam group in the knowledge base configuration settings.

NEW QUESTION 57
You request external prices from SAP ERP for your contract document. What do you need to display a valid condition record in SAP Service Cloud?

Price scale

Cross-selling list

Price list

Pricing procedure

NEW QUESTION 58
Which of the following options are possible for permissions?

If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.

Unrestricted access rights override any restrictions you have defined.

Restricted access rights override any unrestricted access you have defined.

You can decide, per view, if the access rights should override any restrictions you have defined or not.

NEW QUESTION 59
Which of the following are reporting features in SAP Service Cloud? Note: There are 2 correct answers to this question.

You can use a console to write SQL statements.

You can add custom fields in data sources and reports.

You can access data base and check raw data in tables.

You can save report views and make them available to users.

NEW QUESTION 60
What objects can be used to define work distribution rules? Note: There are 2 correct answers to this question.

Employees

Territories

Incidents

Service agents

NEW QUESTION 61
What are the advantages of using the mashup approach when integrating an SAP Bl system? Note: There are 3 correct answers to this question.

No security issues with mashup outside of corporate network

Offline access is available

Real-time data access

No additional authorization concept is required

Existing reports can be reused

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