Q19. Refer to the screenshot that shows the Home page.

A Salesforce associate wants to reorder items in their instance so the Reports tab appears immediately after Home.
What should the associate do to customize the items on the navigation bar?

Q20. A Salesforce associate wants to filter a Lead report by a secondary industry field.
Who would the associate typically work with to get a new field added in their Salesforce org?

Q21. Refer to the screenshot that shows the top portion of the Salesforce Service app with areas labeled A, B, and C.

Get Cloudy Consulting (GCC) offers sales and services consoles to meet the various needs of its end users?
Where should GCC’ end users go to change to the Sales Console.

Q22. Get Cloudy Consulting is rolling out Salesforce to its organization. New users may have different access requirements base on department.
What should be recommended to allow new users the correct access based on their department’s requirements?

Q23. A Salesforce associate at Get Cloudy Consulting needs a list of all active contacts grouped by Account. What is the first step in building this report?

Q24. A sales manager requests a report that shows total opportunity amounts grouped by:
* Small opportunities – Amount is less than $50,000.
* Medium opportunities – Amount is between $50,000 and 5100,000.
* Large opportunities – Amount is more than $100,000.
How should the Salesforce associate create a field to show the amount as described above?

Q25. Refer to the screenshot that shows the top portion of the Salesforce Service app with areas labeled A, B, and C.

Get Cloudy Consulting (GCC) offers sales and services consoles to meet the various needs of its end users?
Where should GCC’ end users go to change to the Sales Console.

Q26. A salesforce associate at get Cloudy Consulting has been asked to analyze Service Cloud data to determine how many individuals have called in to the support center.
Which relationship on Case should the associate use?

Q27. Which Salesforce role produces data-driven solutions by eliciting, documenting, and examining requirements around organizational challenges?

Q28. A Salesforce associate has received a request to create new users for a group of new employees.
Where can the associate check the number of licenses available to be assigned to the new employees

Q29. A college wants to incorporate Salesforce into its admissions program using Program Enrollment and Course Connections.
Which Salesforce cloud provides these features as standard offerings?

Q30. Get Cloudy Consulting (GCC) wants to customize its Sales application’s Home tab with additional components.
Outside of the org, where should GCC’ Salesforce associate go to collaborate with others on solutions that might resonate with GCC users?

Q31. Two users in the same opportunity record are seeing different fields.
What is the reason for this?

Q32. Get Cloudy Consulting gets 90°^b of its business from trade shows. Sales reps create many lead records during these events, but they often forget to change the Lead Source field toTrade Show’.
What should help the sales reps when they create these lead records?

Q33. Get Cloudy Consulting (GCC) needs an environment to onboard new hires as well as develop, implement, and test new requirements.
Which type of environment should OCC use?