Field-Service-Consultant Questions Prepare with Learning Information! 2024 Regularly updated [Q59-Q73]

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Field-Service-Consultant Questions Prepare with Learning Information! 2024 Regularly updated

Get Field-Service-Consultant Products Practice Material for Field-Service-Consultant Exam Question Preparation

Salesforce Field-Service-Consultant Certification Exam is a challenging exam that requires candidates to demonstrate their mastery of various topics related to field service management. Field-Service-Consultant exam covers a wide range of subjects, including service cloud, field service lightning, scheduling and dispatching, mobile workforce management, and more. To earn this certification, you must pass the exam with a minimum score of 67%.

NO.59 The Org-Wide Default sharing for a Service Appointment is set to Private.
If the Service Appointment is cancelled, which users will have visibility to the record?

Owner of Service Appointment and members of User Territory

Assigned Resources, Owner of Service Appointment and members of Service Territory

Assigned Resources, Qwner of Service Appointment and members of User Territory

Owner of Service Appointment and members of Service Territory

Explanation
This option reflects the sharing rules for Service Appointments, which grant access to the assigned resources, the owner of the record, and the members of the service territory associated with the record. References:
https://help.salesforce.com/s/articleView?id=sf.fs_sharing_rules.htm&type=5

NO.60 Technicians often need to generate a report in the customer’s language.
Which configuration should the Consultant recommend to meet the requirement?

Update the Language of the current User.

Add the Service Report Language field to the Work Order Page Layout.

Add the Language field to the Contact Page Layout.

Update the Default Language of the Organization.

Explanation
This option allows generating a report in the customer’s language by selecting the language from a picklist field on the work order record. References:
https://help.salesforce.com/s/articleView?id=sf.fs_service_reports_language.htm&type=5

NO.61 Approximately 70% of Universal Containers’ site visits are inspections and quotation sessions that take roughly the same amount of time and same set of resource skills to complete. What should a Consultant recommend to streamline the creation of these work orders?

Train Technicians to use Duplicate Work Order feature.

Launch the Work Order Standardization Wizard.

Create a standard set of Work Order Line Items.

Create Work Types for use on Work Orders

NO.62 Northern Trail Outfitters and its subsidiaries use Sates Cloud and Marketing Cloud to send customers frequent email communications of new products and updates on their portfolios. They have noticed the messages and branding being sent varies greatly and would like to create a better customer experience.
What extension product should be considered to unify the messaging and branding of these communications while still allowing personalization and timing of campaigns?

Einstein Content Selection

Marketing dOIld Connect

Distributed Sending

Distributed Marketing

NO.63 Universal Containers has an initiative to increase customer satisfaction by committing preferred resources to accounts and providing prompt service. Which two Scheduling Policies would assist to meet this initiative? Choose 2 answers

Soft Boundaries

Customer First

High Intensity

Emergency Policy

NO.64 Northern Trail Outfitters is expanding globally Into 16 new countries and wants to start localizing their email content to speak to subscribers in their own language. They want to do this as efficiently as possible and are anticipating growth into other locales In the near future.
Which two options could be recommended?
Choose 2 answers

Leverage enhanced dynamic content blocks within Content Builder to create language-specific emails.

Leverage Content Builder to create email templates for each individual language and populate the templates via the UI.

Leverage personalization strings within the email template to pull in language-specific content.

Leverage AMPscript within an email template to lookup subscriber language and personalize the email based on the value.

NO.65 Northern Trail Outfitters recently purchased Marketing Cloud to start running cross-channel campaigns. They are looking for guidance on which value to use as the subscriber key.
Which two options should the consultant recommend?
Choose 2 answers

Mobile Device ID

CRM ID

Loyalty Program Number

NO.66 Universal Containers needs to send Technicians into the field to service containers. It takes two Technicians with specialized skills to complete the work at the same time.
How should a Consultant implement this requirement?

Create a crew with two Technicians.

Create a work rule with two required skills.

Create a single Service Appointment.

Create two Service Crews.

Explanation
This option allows creating a service resource that represents a group of technicians who work together on the same service appointment. References:
https://help.salesforce.com/s/articleView?id=sf.fs_crew_management.htm&type=5

NO.67 universal containers want to limit their technicians view of work orders and appointment in the field service lightning mobile app. What should a consultant recommend to control their technicians?

mini page layouts

page layouts

field sets

visual force page

Explanation
This option should be recommended to control the technicians’ view of work orders and appointments in the field service lightning mobile app, as it allows customizing which fields are displayed on different screens of the app. References: https://help.salesforce.com/s/articleView?id=sf.fs_mobile_field_sets.htm&type=5

NO.68 Universal Containers wants to invoice its Customer for the parts used when performing repairs on installed Assets. What should a Consultant recommend to track the price of the parts consumed?

Use Opportunity Line Items and Price Books to track the price.

Use Products and Price Books to track the price.

Use Assets and Products to track the price.

Use a custom object to model the Work Order pricing and price.

NO.69 Universal Containers Technicians frequently need to request more parts from another inventory location when stock runs low.
How can Universal Container Technicians achieve this for each product requested?

Create a Shipment and a Product request line item.

Create a Product Consumed and a Produc request line item.

Create a Product Request and a Product request line item.

Create a Work Order Line Item and a Product request line item.

Explanation
This option allows creating a record to request products from another inventory location and adding product request line items for each product requested. References:
https://help.salesforce.com/s/articleView?id=sf.fs_product_requests_overview.htm&type=5

NO.70 universal container provides installation services for each of its products. Each product requires different number of times, and a different sets of installation tasks How should a consultant configure field service lightning to support this service

Use the work type to define the installation services for each product- use work order to track work for each customer – use service appointment to assign the work

Use cases to define the installation services for each product – use service appointment to track the work for each customer- use work order to assign the work

Use service appointment to define the installation services for each product – use work order to track order for each customer use task to assign the work

Use work order to define the installation services for each product use work type to each work – use work type to track work for each customer – use service appointment to assign the work

NO.71 Universal Containers has discovered that many of its Technicians’ initial visits require a return visit to complete the work.
Which two approaches should a Consultant recommend to accurately track these visits?
Choose ? answers

Create a new Work Order and Service Appointment.

Reschedule the Work Order for the new date.

Reschedule the Service Appointment for the new date.

Create a new Service Appointment on the original Work Order.

NO.72 The org-wide default sharing for a service appointment is set to be private If service appointment is cancelled, which users will have visibility to record?

Assigned resources, owner of service appointment and member of user territory

Assigned resources, owners of service appointment and member of service territory

Owner of service appointment and member of service territory

Owner of service appointment and member of user territory

NO.73 A Field Service Technician wants to view a list of parts consumed during a given time period. The Technician will then use the data to replenish inventory on the truck. Which three steps should a Consultant recommend to track the number of parts consumed? Choose 3 answers.

Build a report to view Products Consumed on Work Order Line Items.

Build a report using the Service Appointment Inventory module.

Build a report to view Products Consumed on Work Orders.

Build a report using the Work Order inventory module.

Build a report to view Inventory Transactions.

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Salesforce Field-Service-Consultant Certification Exam covers a wide range of topics related to field service management, including service contracts, work orders, scheduling and dispatching, inventory and asset management, mobile workforce management, and customer communication. Field-Service-Consultant exam is designed to assess the candidate’s ability to configure and customize the Salesforce Field Service Lightning application, as well as their knowledge of best practices and industry standards for field service management. Passing Field-Service-Consultant exam not only validates the candidate’s skills and knowledge but also demonstrates their commitment to delivering high-quality field service solutions using the Salesforce platform.

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