Feb-2024 Download Free Latest Exam Salesforce-Associate Certified Sample Questions [Q19-Q33]

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Feb-2024 Download Free Latest Exam Salesforce-Associate Certified Sample Questions

Prepare for your exam certification with our Salesforce-Associate Certified Salesforce

To become a Salesforce-Associate certified professional, candidates must pass the Salesforce-Associate exam, which consists of 60 multiple-choice questions. Salesforce-Associate exam duration is 90 minutes, and the passing score is 68%. Salesforce-Associate exam is available in multiple languages and can be taken online or in-person at a testing center. The Salesforce-Associate certification is valid for two years, and candidates can renew it by taking and passing the Salesforce-Associate maintenance exam.

Q19. Refer to the screenshot that shows the Home page.

A Salesforce associate wants to reorder items in their instance so the Reports tab appears immediately after Home.
What should the associate do to customize the items on the navigation bar?

Select the personalization button (pencil icon), then click and drag the item name up or down to adjust its location.

Use the downward arrow next to each item name, then select Move to move the item left or right.

Click the Setup gear icon at the top right of the page, then select User Interface and then Tabs.

Explanation
Selecting the personalization button (pencil icon), then clicking and dragging the item name up or down to adjust its location is the correct way to customize the items on the navigation bar, as shown in the screenshot.

Q20. A Salesforce associate wants to filter a Lead report by a secondary industry field.
Who would the associate typically work with to get a new field added in their Salesforce org?

Salesforce Developer

Salesforce Administrator

Salesforce Technical Architect

Q21. Refer to the screenshot that shows the top portion of the Salesforce Service app with areas labeled A, B, and C.

Get Cloudy Consulting (GCC) offers sales and services consoles to meet the various needs of its end users?
Where should GCC’ end users go to change to the Sales Console.

App Launcher icon (Label A)

Search bar (Label b)

A dropdown in the navigation bar (Label C)

Q22. Get Cloudy Consulting is rolling out Salesforce to its organization. New users may have different access requirements base on department.
What should be recommended to allow new users the correct access based on their department’s requirements?

Role Hierarchy

Individual profiles

Permission sets

Explanation
Permission sets are used to grant additional access to users based on their functional or departmental needs.
Role hierarchy is used to grant access to records based on the user’s position in the organization. Individual profiles are used to define the baseline access for users based on their license type and job function.

Q23. A Salesforce associate at Get Cloudy Consulting needs a list of all active contacts grouped by Account. What is the first step in building this report?

Create a new report using the Contacts & Accounts report type.

Create a Contacts report with a filter on Account.

Create a joined report with accounts and contacts.

Q24. A sales manager requests a report that shows total opportunity amounts grouped by:
* Small opportunities – Amount is less than $50,000.
* Medium opportunities – Amount is between $50,000 and 5100,000.
* Large opportunities – Amount is more than $100,000.
How should the Salesforce associate create a field to show the amount as described above?

Create a bucket field off of Amount,

Create a custom field in Setup.

Create a formula field off of Amount.

Q25. Refer to the screenshot that shows the top portion of the Salesforce Service app with areas labeled A, B, and C.

Get Cloudy Consulting (GCC) offers sales and services consoles to meet the various needs of its end users?
Where should GCC’ end users go to change to the Sales Console.

App Launcher icon (Label A)

Search bar (Label b)

A dropdown in the navigation bar (Label C)

Q26. A salesforce associate at get Cloudy Consulting has been asked to analyze Service Cloud data to determine how many individuals have called in to the support center.
Which relationship on Case should the associate use?

Owner

Account

Contact

Explanation
The contact relationship on case is used to indicate the individual who has called in to the support center. The contact field on case is a lookup field that allows the user to select a contact from the related account or any other account. The owner relationship on case is used to indicate the user who is responsible for working on the case. The account relationship on case is used to indicate the company or organization that the case is related to.

Q27. Which Salesforce role produces data-driven solutions by eliciting, documenting, and examining requirements around organizational challenges?

Business Analyst

User Experience Designer

Platform Developer

Explanation
A business analyst produces data-driven solutions by eliciting, documenting, and examining requirements around organizational challenges. A business analyst also helps design and implement solutions using Salesforce tools and best practices

Q28. A Salesforce associate has received a request to create new users for a group of new employees.
Where can the associate check the number of licenses available to be assigned to the new employees

Salesforce Help

Company Information

User Management Settings

Explanation
The company information page shows the number of licenses available to be assigned to the new employees, as well as other details about the organization.

Q29. A college wants to incorporate Salesforce into its admissions program using Program Enrollment and Course Connections.
Which Salesforce cloud provides these features as standard offerings?

Experience Cloud

Education Cloud

Marketing Cloud

Q30. Get Cloudy Consulting (GCC) wants to customize its Sales application’s Home tab with additional components.
Outside of the org, where should GCC’ Salesforce associate go to collaborate with others on solutions that might resonate with GCC users?

Explore documents In Help and Training.

Ask a question In a Trailblazer Community Group.

Search for modules in Trailhead.

Explanation
The best place for GCC’s Salesforce associate to go to collaborate with others on solutions that might resonate with GCC users is to ask a question in a Trailblazer Community Group. A Trailblazer Community Group is a forum where Salesforce users, partners, customers, and employees can connect, share, and learn from each other. There are groups for different topics, regions, industries, and roles. The associate can join a group that is relevant to their needs and interests, and post a question or a discussion to get feedback and ideas from other members. Exploring documents in Help and Training or searching for modules in Trailhead are also useful ways to learn more about Salesforce, but they are not as interactive and collaborative as asking a question in a Trailblazer Community Group.

Q31. Two users in the same opportunity record are seeing different fields.
What is the reason for this?

The missing fields are marked as hidden in Object Manager.

The users are assigned different profiles and page layouts.

The users have been configured with different Locales.

Q32. Get Cloudy Consulting gets 90°^b of its business from trade shows. Sales reps create many lead records during these events, but they often forget to change the Lead Source field toTrade Show’.
What should help the sales reps when they create these lead records?

Make an assignment rule named Trade Show’ to only assign leads to sales reps.

Format a validation rule requiring the Lead Source field to equal Trade Show’.

Change the default value of the Lead Source field from ‘Web’ to Trade Show’.

Explanation
Changing the default value of the Lead Source field from ‘Web’ to ‘Trade Show’ is the best way to help the sales reps when they create these lead records, as it will automatically populate the field with the correct value, and save them time and effort.

Q33. Get Cloudy Consulting (GCC) needs an environment to onboard new hires as well as develop, implement, and test new requirements.
Which type of environment should OCC use?

Sandbox

Production

Trailhead Playgroun

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